{"id":686,"date":"2021-01-27T15:05:18","date_gmt":"2021-01-27T14:05:18","guid":{"rendered":"https:\/\/wisi.ch\/?page_id=686"},"modified":"2026-04-14T07:57:47","modified_gmt":"2026-04-14T06:57:47","slug":"support","status":"publish","type":"page","link":"https:\/\/wisi.ch\/fr\/support\/","title":{"rendered":"Support"},"content":{"rendered":"

[et_pb_section fb_built=“1″ fullwidth=“on“ _builder_version=“4.16″ _module_preset=“default“ background_enable_color=“off“ background_image=“https:\/\/wisi.ch\/wp-content\/uploads\/2021\/01\/Idee1.jpg“ parallax=“on“ background_enable_video_mp4=“off“ max_width=“100%“ module_alignment=“center“ saved_tabs=“all“ global_colors_info=“{}“][et_pb_fullwidth_header title=“Support“ subhead=“Wir helfen gerne weiter“ text_orientation=“center“ logo_image_url=“https:\/\/wisi.ch\/wp-content\/uploads\/2021\/01\/WISI_LOGO_2018.png“ _builder_version=“4.16″ _module_preset=“default“ title_font=“Montserrat|700|||||||“ title_text_align=“center“ title_font_size=“60px“ content_text_align=“center“ background_enable_color=“off“ use_background_color_gradient=“on“ background_color_gradient_stops=“rgba(0,65,105,0.95) 0%|rgba(0,87,140,0.49) 100%“ background_color_gradient_start=“rgba(0,65,105,0.95)“ background_color_gradient_end=“rgba(0,87,140,0.49)“ width=“100%“ height_tablet=““ height_phone=““ height_last_edited=“on|phone“ custom_margin=“0px||0px||false|false“ custom_padding=“0px||0px||false|false“ custom_padding_tablet=““ custom_padding_phone=“0px||||false|false“ custom_padding_last_edited=“on|phone“ global_colors_info=“{}“][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=“1″ fullwidth=“on“ _builder_version=“4.16″ _module_preset=“default“ global_colors_info=“{}“][et_pb_fullwidth_menu menu_id=“26″ _builder_version=“4.16″ _module_preset=“default“ global_colors_info=“{}“][\/et_pb_fullwidth_menu][\/et_pb_section][et_pb_section fb_built=“1″ _builder_version=“4.27.4″ _module_preset=“default“ background_color=“#004169″ height=“auto“ custom_padding=“||20px||false|false“ global_colors_info=“{}“][et_pb_row column_structure=“1_3,1_3,1_3″ _builder_version=“4.27.3″ _module_preset=“default“ custom_margin=“0px||0px||false|false“ custom_padding=“0px||0px||false|false“ global_colors_info=“{}“][et_pb_column type=“1_3″ _builder_version=“4.27.3″ _module_preset=“default“ background_color=“#004169″ custom_padding=“0px||0px||false|false“ global_colors_info=“{}“][\/et_pb_column][et_pb_column type=“1_3″ _builder_version=“4.27.3″ _module_preset=“default“ background_color=“#004169″ custom_padding=“0px||0px||false|false“ global_colors_info=“{}“][et_pb_text module_id=“support“ _builder_version=“4.16″ _module_preset=“9b03a7d1-e13d-4655-b1ca-b25e1ac45033″ width=“100%“ width_tablet=““ width_phone=“100%“ width_last_edited=“on|phone“ max_width_phone=“100%“ custom_margin=“|0px||0px|false|false“ custom_padding=“20px|0px|20px|23px|false|false“ saved_tabs=“all“ global_colors_info=“{}“]<\/p>\n

Support<\/h1>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=“1_3″ _builder_version=“4.27.3″ _module_preset=“default“ background_color=“#004169″ custom_padding=“0px||0px||false|false“ global_colors_info=“{}“][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=“4.27.3″ _module_preset=“default“ custom_margin=“0px||||false|false“ custom_padding=“30px||||false|false“ global_colors_info=“{}“][et_pb_column type=“4_4″ _builder_version=“4.27.3″ _module_preset=“default“ background_color=“#004169″ global_colors_info=“{}“][et_pb_text _builder_version=“4.27.4″ _module_preset=“0c17e46f-bfb4-4bb6-97f2-cdf8d06ff216″ global_colors_info=“{}“]<\/p>\n

Haben Sie Fragen oder Probleme bei der Konfiguration eines WISI-Produkts?<\/h3>\n

Z\u00f6gern Sie nicht, uns zu kontaktieren, WISI steht Ihnen gerne zur Verf\u00fcgung.<\/h3>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=“1_3,1_3,1_3″ _builder_version=“4.27.3″ _module_preset=“default“ global_colors_info=“{}“][et_pb_column type=“1_3″ _builder_version=“4.27.3″ _module_preset=“default“ background_color=“#004169″ global_colors_info=“{}“][et_pb_blurb title=“Beratung“ use_icon=“on“ font_icon=“||divi||400″ icon_color=“#FFFFFF“ image_icon_background_color=“#009FE3″ image_icon_width=“48px“ _builder_version=“4.16″ _module_preset=“default“ header_font=“|600|||||||“ header_text_align=“center“ header_text_color=“#FFFFFF“ image_icon_custom_padding=“25px|25px|25px|25px|false|false“ background_layout=“dark“ border_radii_image=“on|100%|100%|100%|100%“ use_circle=“on“ circle_color=“#009FE3″ global_colors_info=“{}“ image_icon_background_color__sticky_enabled=“#7EBEC5″ image_icon_background_color__sticky=“#7EBEC5″]<\/p>\n

\n

Haben Sie Fragen zu Produkten oder zur Installation von WISI-Material?
Gerne steht Ihnen unsere Technikabteilung zur Verf\u00fcgung.
Z\u00f6gern Sie nicht, uns telefonisch zu kontaktieren.<\/p>\n

062 896 70 40<\/a><\/p>\n<\/div>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=“1_3″ _builder_version=“4.27.3″ _module_preset=“default“ background_color=“#004169″ global_colors_info=“{}“][et_pb_blurb title=“Planung“ use_icon=“on“ font_icon=“||divi||400″ icon_color=“#FFFFFF“ image_icon_background_color=“#009FE3″ image_icon_width=“48px“ _builder_version=“4.16″ _module_preset=“default“ header_font=“|600|||||||“ header_text_align=“center“ header_text_color=“#FFFFFF“ image_icon_custom_padding=“25px|25px|25px|25px|false|false“ background_layout=“dark“ border_radii_image=“on|100%|100%|100%|100%“ use_circle=“on“ circle_color=“#009FE3″ global_colors_info=“{}“ image_icon_background_color__sticky_enabled=“#7EBEC5″ image_icon_background_color__sticky=“#7EBEC5″]<\/p>\n

\n

Steht eine HVA-Installation an und Sie ben\u00f6tigen ein Schema?
Senden Sie eine Mail mit einer Skizze der Struktur, den Namen des Netzbetreibers und den Kabell\u00e4ngen, wir berechnen Ihnen die Anlage.
(ggf. kostenpflichtig)<\/em>
info@wisi.ch<\/a><\/p>\n<\/div>\n

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\n

Haben Sie Probleme bei der Konfiguration oder Fragen zu einer unserer Aufbereitungsanlagen? Installieren Sie das Teamviewer-Support Modul von WISI, wir helfen Ihnen gerne weiter.
(ggf. kostenpflichtig)<\/em><\/p>\n<\/div>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=“1″ _builder_version=“4.27.4″ _module_preset=“default“ height=“auto“ custom_padding=“||20px||false|false“ global_colors_info=“{}“][et_pb_row column_structure=“1_3,1_3,1_3″ _builder_version=“4.27.3″ _module_preset=“default“ background_color=“#E6E6E6″ custom_margin=“0px||0px||false|false“ custom_padding=“0px||0px||false|false“ global_colors_info=“{}“][et_pb_column type=“1_3″ _builder_version=“4.27.3″ _module_preset=“default“ global_colors_info=“{}“][\/et_pb_column][et_pb_column type=“1_3″ _builder_version=“4.16″ _module_preset=“default“ global_colors_info=“{}“][et_pb_text module_id=“tools“ _builder_version=“4.16″ _module_preset=“9b03a7d1-e13d-4655-b1ca-b25e1ac45033″ width=“100%“ width_tablet=““ width_phone=“100%“ width_last_edited=“on|phone“ max_width_phone=“100%“ custom_margin=“|0px||0px|false|false“ custom_padding=“20px|0px|20px|23px|false|false“ saved_tabs=“all“ global_colors_info=“{}“]<\/p>\n

Tools<\/h1>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=“1_3″ _builder_version=“4.16″ _module_preset=“default“ global_colors_info=“{}“][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=“1_3,1_3,1_3″ _builder_version=“4.27.4″ _module_preset=“default“ background_color=“#E6E6E6″ custom_padding=“40px||20px||false|false“ global_colors_info=“{}“][et_pb_column type=“1_3″ _builder_version=“4.27.3″ _module_preset=“default“ global_colors_info=“{}“][et_pb_blurb title=“WISI IP-Supporter“ url=“\/downloads\/software\/WISI_IP_Supporter_Setup_v2020.zip“ url_new_window=“on“ image=“https:\/\/wisi.ch\/wp-content\/uploads\/2021\/01\/WISI_LOGO_2018.png“ alt=“Logo WISI“ _builder_version=“4.16″ _module_preset=“default“ header_font=“|700|||||||“ header_text_color=“#666666″ text_orientation=“center“ link_option_url=“\/downloads\/software\/WISI_IP_Supporter_Setup_v2020.zip“ link_option_url_new_window=“on“ global_colors_info=“{}“]<\/p>\n

\n

Ist Ihr WISI-Ger\u00e4t im IP-Jungel verloren, suchen Sie dieses mit dem WISI IP Supporter. Zus\u00e4tzlich ist es m\u00f6glich, Lizenzfiles sowie Softwareupdates \u00fcber dieses Tool zu laden.<\/p>\n<\/div>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=“1_3″ _builder_version=“4.16″ _module_preset=“default“ global_colors_info=“{}“][et_pb_blurb title=“Demoversion Network-Designer“ url=“\/downloads\/software\/software_ND4_Demo.zip“ image=“https:\/\/wisi.ch\/wp-content\/uploads\/2021\/01\/logo_kmsoft-150×150.jpg“ alt=“network designer“ _builder_version=“4.16″ _module_preset=“default“ header_font=“|700|||||||“ header_text_color=“#666666″ text_orientation=“center“ link_option_url=“\/downloads\/software\/software_ND4_Demo.zip“ global_colors_info=“{}“]<\/p>\n

\n
\n

Ben\u00f6tigen Sie eine Berechnung f\u00fcr eine bevorstehende oder neu HVA-Installation?<\/p>\n

Testen Sie unser Network-Designer.<\/p>\n<\/div>\n<\/div>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=“1_3″ _builder_version=“4.16″ _module_preset=“default“ global_colors_info=“{}“][et_pb_blurb url=“https:\/\/get.teamviewer.com\/wisi_support“ url_new_window=“on“ image=“https:\/\/wisi.ch\/wp-content\/uploads\/2021\/01\/TeamViewer_Logo_Icon_Only-2-1024×1024-1-150×150.png“ alt=“network designer“ disabled_on=“on|on|on“ _builder_version=“4.16″ _module_preset=“default“ header_font=“|700|||||||“ header_text_color=“#666666″ text_orientation=“center“ link_option_url=“https:\/\/get.teamviewer.com\/wisi_support“ link_option_url_new_window=“on“ disabled=“on“ global_colors_info=“{}“]<\/p>\n

\n

WISI Teamviewer QuickSupport<\/span><\/h4>\n
\n

Sind Sie vor Ort und ben\u00f6tigen Hilfe bei einer Problemstellung, dann starten Sie das WISI Teamviewer Quicksupportmodul<\/p>\n<\/div>\n<\/div>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=“1″ _builder_version=“4.27.4″ _module_preset=“default“ background_color=“#004169″ height=“auto“ custom_margin=“||||false|false“ custom_padding=“||20px||false|false“ global_colors_info=“{}“][et_pb_row column_structure=“1_3,1_3,1_3″ _builder_version=“4.27.3″ _module_preset=“default“ custom_margin=“0px||0px||false|false“ custom_padding=“0px||0px||false|false“ global_colors_info=“{}“][et_pb_column type=“1_3″ _builder_version=“4.27.3″ _module_preset=“default“ background_color=“#004169″ global_colors_info=“{}“][\/et_pb_column][et_pb_column type=“1_3″ _builder_version=“4.16″ _module_preset=“default“ global_colors_info=“{}“][et_pb_text module_id=“tipps“ _builder_version=“4.16″ _module_preset=“9b03a7d1-e13d-4655-b1ca-b25e1ac45033″ width=“100%“ width_tablet=““ width_phone=“100%“ width_last_edited=“on|phone“ max_width_phone=“100%“ custom_margin=“|0px||0px|false|false“ custom_padding=“20px|0px|20px|23px|false|false“ saved_tabs=“all“ global_colors_info=“{}“]<\/p>\n

Tipps und Trick<\/h1>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=“1_3″ _builder_version=“4.27.3″ _module_preset=“default“ background_color=“#004169″ global_colors_info=“{}“][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=“1_3,1_3,1_3″ _builder_version=“4.27.4″ _module_preset=“default“ custom_padding=“40px||20px||false|false“ global_colors_info=“{}“][et_pb_column type=“1_3″ _builder_version=“4.27.3″ _module_preset=“default“ background_color=“#004169″ global_colors_info=“{}“][et_pb_blurb title=“HVA-Spick“ url=“\/downloads\/catv_hva-spick.pdf“ url_new_window=“on“ image=“https:\/\/wisi.ch\/wp-content\/uploads\/2021\/02\/HVA-Spick_.png“ alt=“HVA Spick“ _builder_version=“4.16″ _module_preset=“default“ header_font=“|700|||||||“ header_text_align=“center“ header_text_color=“#FFFFFF“ background_layout=“dark“ global_colors_info=“{}“]<\/p>\n

\n

Die wichtigsten Komponenten einer HVA-Installation in einer \u00dcbersicht<\/p>\n<\/div>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=“1_3″ _builder_version=“4.27.3″ _module_preset=“default“ background_color=“#004169″ global_colors_info=“{}“][et_pb_blurb title=“Montageanleitung Dosen“ url=“\/downloads\/catv_hva-broschuere.pdf“ url_new_window=“on“ image=“https:\/\/wisi.ch\/wp-content\/uploads\/2021\/02\/hva_broschuere.png“ alt=“HVA Brosch\u00fcre“ _builder_version=“4.27.3″ _module_preset=“default“ header_font=“|700|||||||“ header_text_align=“center“ header_text_color=“#FFFFFF“ background_color=“#004169″ background_layout=“dark“ link_option_url_new_window=“on“ global_colors_info=“{}“]<\/p>\n

\n

Eine bebilderte Anleitung f\u00fcr die Montage von WISI-Dosen<\/p>\n<\/div>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=“1_3″ _builder_version=“4.27.3″ _module_preset=“default“ background_color=“#004169″ global_colors_info=“{}“][et_pb_blurb title=“Leitfaden SAT-Installation“ url=“\/downloads\/sat_leitfaden.pdf“ url_new_window=“on“ image=“https:\/\/wisi.ch\/wp-content\/uploads\/2024\/06\/sat_leitfaden.png“ alt=“SAT-Leitfaden“ _builder_version=“4.23.4″ _module_preset=“default“ header_font=“|700|||||||“ header_text_align=“center“ header_text_color=“#FFFFFF“ background_layout=“dark“ global_colors_info=“{}“]<\/p>\n

\n

Haben Sie fragen zur Installation einer Satellitenanlage?<\/p>\n<\/div>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=“1″ _builder_version=“4.27.4″ _module_preset=“default“ height=“auto“ custom_margin=“||||false|false“ custom_padding=“20px||20px||false|false“ global_colors_info=“{}“][et_pb_row column_structure=“1_3,1_3,1_3″ _builder_version=“4.27.4″ _module_preset=“default“ background_color=“#E6E6E6″ custom_margin=“0px|auto||auto|false|false“ global_colors_info=“{}“][et_pb_column type=“1_3″ _builder_version=“4.16″ _module_preset=“default“ global_colors_info=“{}“][\/et_pb_column][et_pb_column type=“1_3″ _builder_version=“4.16″ _module_preset=“default“ global_colors_info=“{}“][et_pb_text module_id=“tipps“ _builder_version=“4.27.4″ _module_preset=“9b03a7d1-e13d-4655-b1ca-b25e1ac45033″ width=“100%“ width_tablet=“100%“ width_phone=“100%“ width_last_edited=“on|phone“ custom_margin=“0px|0px||0px|false|false“ custom_padding=“20px|0px|20px|23px|false|false“ global_colors_info=“{}“]<\/p>\n

Montage F-Stecker<\/h2>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=“1_3″ _builder_version=“4.16″ _module_preset=“default“ global_colors_info=“{}“][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=“4.27.4″ _module_preset=“default“ background_color=“#E6E6E6″ custom_padding=“0px||0px||false|false“ global_colors_info=“{}“][et_pb_column type=“4_4″ _builder_version=“4.27.4″ _module_preset=“default“ global_colors_info=“{}“][et_pb_text _builder_version=“4.27.4″ _module_preset=“6e8aaf21-5663-4ef8-80ec-6857aa36f02d“ global_colors_info=“{}“]<\/p>\n

Ein Bild sagt mehr als tausend Worte.<\/span><\/h3>\n

Lernen Sie die Montage eines Kompressionssteckers mithilfe unseres Schulungsvideos.<\/span><\/h3>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=“4.27.4″ _module_preset=“default“ background_color=“#E6E6E6″ global_colors_info=“{}“][et_pb_column type=“4_4″ _builder_version=“4.27.4″ _module_preset=“default“ global_colors_info=“{}“][et_pb_video src=“https:\/\/wisi.ch\/wp-content\/uploads\/2021\/01\/WISI_Video_Kompressionsverfahren_V2.mp4″ _builder_version=“4.16″ _module_preset=“default“ global_colors_info=“{}“][\/et_pb_video][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

SupportHaben Sie Fragen oder Probleme bei der Konfiguration eines WISI-Produkts? Z\u00f6gern Sie nicht, uns zu kontaktieren, WISI steht Ihnen gerne zur Verf\u00fcgung. Haben Sie Fragen zu Produkten oder zur Installation von WISI-Material?Gerne steht Ihnen unsere Technikabteilung zur Verf\u00fcgung.Z\u00f6gern Sie nicht, uns telefonisch zu kontaktieren. 062 896 70 40 Steht eine HVA-Installation an und Sie ben\u00f6tigen […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-686","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/wisi.ch\/fr\/wp-json\/wp\/v2\/pages\/686","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wisi.ch\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wisi.ch\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wisi.ch\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wisi.ch\/fr\/wp-json\/wp\/v2\/comments?post=686"}],"version-history":[{"count":60,"href":"https:\/\/wisi.ch\/fr\/wp-json\/wp\/v2\/pages\/686\/revisions"}],"predecessor-version":[{"id":3353,"href":"https:\/\/wisi.ch\/fr\/wp-json\/wp\/v2\/pages\/686\/revisions\/3353"}],"wp:attachment":[{"href":"https:\/\/wisi.ch\/fr\/wp-json\/wp\/v2\/media?parent=686"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}